Shipping and Returns
Where do you deliver to?
Once dispatched, you will receive your order within 1-3 days, depending on your location (Rural deliveries can take longer).
What are the delivery terms and conditions?
Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.
If you have any special instructions please add a note during checkout in the comment box.
What if my parcel doesn't arrive?
What is your returns policy?
If you are not satisfied with your purchase, you have 14 days from the shipping date to return your order to us for a refund.
Items returned must be unworn and in resalable conditions. Delivery charges are non-refundable. Please understand that, in order to process your return or exchange, we request that:
- All security and original tags must still be intact and attached to returned items.
- Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see our Returns Procedure below.
What if my items are faulty?
For faulty items that have been worn/used or returns outside our Returns Policy, please email us at firstname.lastname@example.org for further assistance. These may be accepted at the discretion of Teamworx Australia.
In case items returned are not damaged, nor with any fabrication deficiency, return transport costs are always at customers’ expense.
How do I return my order?
Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:
- Invoice number
- Your name
- Your address
- Description and Reference (code) of which item(s) you are returning
- Quantity you are returning
- The reason for returning the items, and what you want us to do with your return – replacement/refund
Can I exchange my order for something else?
Unfortunately, we are unable to process exchanges for items purchased online and returned to our warehouse.
You will have to send the item back to us for a refund to be processed and place a new order for the alternative item. We will send you an email to confirm your return has been received and refund processed.
Please note returns can take up to 28 days to be processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.
How can I get a refund?
Refunds will be processed as soon as returned items have been checked and accepted.
The original shipping charges are not non-refundable.
For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by PayPal will be refunded to the original account.